Everything you need to know about accessing your NDAX account safely and securely. From first-time setup to advanced security features.
Access NDAX LoginBank-grade security for your cryptocurrency trading
Enhanced protection with 2FA verification
Access NDAX from any device, anywhere
NDAX (National Digital Asset Exchange) is Canada's premier cryptocurrency trading platform. Follow this comprehensive guide to access your account securely and efficiently.
Navigate to the official NDAX website at ndax.io. Always ensure you're on the correct domain to protect yourself from phishing attacks. Look for the secure padlock icon in your browser's address bar, which indicates the site uses SSL encryption.
Click the "Login" button located in the top right corner of the homepage. This will direct you to the secure login portal where you can enter your credentials. The login page should display the NDAX logo and maintain the same professional design as the main website.
Security Tip: Never click on login links from emails or third-party websites. Always type the URL directly into your browser or use a bookmark you've saved yourself.
Input your registered email address in the email field. This should be the same email address you used when creating your NDAX account. Make sure there are no typos, as incorrect email addresses are a common cause of login failures.
Enter your password carefully in the password field. NDAX passwords are case-sensitive and must meet their security requirements: at least 8 characters long, containing uppercase letters, lowercase letters, numbers, and special characters. If you've forgotten your password, click the "Forgot Password" link below the login form.
Best Practices: Use a unique, strong password for your NDAX account. Consider using a reputable password manager to generate and store your credentials securely. Never share your login information with anyone, as NDAX support will never ask for your password.
After entering your email and password, NDAX requires two-factor authentication (2FA) for enhanced security. This additional layer protects your account even if your password is compromised. You'll be prompted to enter a verification code from your authenticator app.
Open your authenticator app (such as Google Authenticator, Microsoft Authenticator, or Authy) and locate your NDAX entry. The app will display a 6-digit code that refreshes every 30 seconds. Enter this code in the verification field on the login page.
Important: If you don't have 2FA enabled yet, NDAX strongly recommends setting it up immediately after your first login. Navigate to your account settings and follow the security setup wizard to configure your authenticator app.
If you've lost access to your authenticator device, contact NDAX support immediately. They may require identity verification documents to help you regain access to your account safely.
Code refreshes every 30 seconds
Once successfully authenticated, you'll be redirected to your NDAX dashboard. This is your central hub for all cryptocurrency trading activities, including viewing your portfolio balance, accessing market data, placing buy and sell orders, and managing your account settings.
Your dashboard provides real-time updates on cryptocurrency prices, your transaction history, and current market trends. Take time to familiarize yourself with the interface, including the trading terminal, wallet balances, and security settings.
For your security, NDAX will automatically log you out after a period of inactivity. This timeout feature protects your account if you forget to log out manually. You can adjust these settings in your account preferences.
NDAX employs industry-leading security measures to protect your cryptocurrency investments and personal information. Understanding these features helps you make the most of your account security.
Mandatory 2FA protection using authenticator apps like Google Authenticator or Authy for all account access.
All data transmission between your device and NDAX servers is protected with 256-bit SSL encryption.
Real-time monitoring of suspicious activities with instant alerts for unusual login attempts or transactions.
Automatic logout after periods of inactivity to prevent unauthorized access to your account.
Follow these essential security practices to keep your NDAX account protected from unauthorized access and potential threats.
Create a unique password with at least 12 characters, including uppercase, lowercase, numbers, and special characters.
Always login from secure networks. Avoid public Wi-Fi for accessing your NDAX account.
Regularly review your account activity and update your security settings including 2FA backup codes.
NDAX implements cold storage for the majority of customer funds, keeping them offline and secure from potential cyber attacks. Only a small percentage of funds needed for daily operations are kept in hot wallets, which are secured with multiple layers of protection.
The platform undergoes regular security audits by third-party cybersecurity firms to identify and address potential vulnerabilities. NDAX also maintains comprehensive insurance coverage to protect customer funds in the unlikely event of a security breach.
All employees undergo rigorous background checks and security training. Administrative access is strictly controlled through multi-factor authentication and regular access reviews to prevent internal threats.
Be aware of phishing emails or websites that attempt to steal your login credentials. NDAX will never ask for your password via email or phone. Always verify the URL shows "ndax.io" and look for the SSL certificate (padlock icon) before entering your credentials.
Legitimate NDAX communications will come from verified email addresses ending in @ndax.io. If you receive suspicious emails claiming to be from NDAX, forward them to security@ndax.iofor verification before taking any action.
Having trouble accessing your NDAX account? Here are solutions to the most common login problems and how to get additional help when needed.
Problem:
You can't remember your NDAX account password.
Solution:
Click the 'Forgot Password' link on the login page. Enter your email address and check your inbox for a password reset link. Follow the instructions to create a new secure password. If you don't receive the email within 10 minutes, check your spam folder or contact support.
Problem:
Your authenticator app isn't working or you've lost access to your 2FA device.
Solution:
If your phone is lost or the authenticator app isn't working, use your backup codes that were provided when you set up 2FA. If you don't have backup codes, contact NDAX support with proper identification to disable 2FA temporarily and set up a new authenticator.
Problem:
Your account has been temporarily locked due to multiple failed login attempts.
Solution:
Wait for the lockout period to expire (usually 30 minutes) before trying again. Ensure you're using the correct email and password. If the problem persists, contact support as there may be suspicious activity on your account that requires manual review.
Problem:
You're unable to login because your email address hasn't been verified.
Solution:
Check your email inbox for the verification link sent when you registered. Click the link to verify your email. If you can't find the email, log in and request a new verification email from your account dashboard. Check spam folders if the email doesn't arrive.
Clear your browser cache and cookies, or try logging in using an incognito/private browsing window. Some browser extensions may also interfere with the login process.
Ensure you have a stable internet connection. Slow or intermittent connections can cause login timeouts or failures.
NDAX works best on updated browsers. Ensure your browser is current and JavaScript is enabled. Avoid using outdated devices or browsers for security reasons.
Ensure your device's time and time zone are correctly set, as this can affect 2FA code generation and session timeouts.
If you're still experiencing issues after trying the solutions above, NDAX support is available to help you regain access to your account.
Get detailed help via email
support@ndax.io
Response within 24 hours
Chat with support agents
Available on NDAX website
Immediate assistance
Speak directly with support
1-800-NDAX-HELP
Mon-Fri 9AM-6PM EST
If you suspect your account has been compromised or notice unauthorized activity, contact NDAX security immediately. Don't wait – quick action can help protect your funds and personal information.